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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
456 ratings and 263 comments received in the last 90 days.
14 July 2025
They couldn't do anymore to delight me as a customer, this is my 6th BMW in a row, if I got bad service or a poor experience I would've tried another car manufacturer but I'm a loyal Partridge customer today. Everything's so easy.
04 July 2025
I have bought all my BMWs through Partridge of Hampshire and every time my connection there James Harris has been a pleasure to deal with. He is patient, friendly, understanding and helpful and we have always end up with a good deal.
01 July 2025
Comfortable, great experience, friendly and put the needs of the customer first.
24 June 2025
Always superb customer service from James Harris
10 June 2025
Minor issues dealt with promptly, efficiently and with a smile.
06 June 2025
Time well spent
03 June 2025
Iwan was very helpful in making us choose the car we like.
02 June 2025
Obvious - more than satisfied. Paul West was excellent.
22 May 2025
Iwan did an excellent job in all aspects of the sale
07 May 2025
Could not fault this service, professional, informative with regular and very good communication.
29 July 2025
See above. Whilst the outcome and advice from your workshop was poor, your representative Adriana was courteous and explained what had been relayed to her. She was great, but had to work hard to justify the cost of the brake pad sensor replacement.
29 July 2025
Mikaela Godley was helpful, friendly, professional, knowledgeable and communicative. I highly recommend her and look forward to seeing her on the next service.
29 July 2025
Thanks!!
29 July 2025
Staff very friendly but invoice issues (as per above) ruined the experience.
29 July 2025
Still waiting on a response about being overcharged. Ref email last sent 25/07/25 1127.
29 July 2025
Partridge BMW were great. Had a last minute issue whereby I had to bring my children to the dealership for a few hours. The staff were very welcoming and allowed us to wait
29 July 2025
Professional staff
28 July 2025
Friendly, professional, polite staff. Well presented and clean facilities
28 July 2025
Finished on time, Vehicle returned nice and clean
28 July 2025
How it should be done.!
27 July 2025
The reasons mentioned in my first comment.
27 July 2025
Was a problem with loan car not being available even though service booked 3 weeks in advance. The problem was sorted out and I was able to borrow a staff member's car
27 July 2025
Very satisfied
26 July 2025
I booked an air con service and you didn't do it.
26 July 2025
Idrive upgrade requested due to crashes and suggested that I'd have to pay for this if they couldn't find any logs. Rattle still persists. Engineer said he couldn't hear it but service advisor said it was fixed! Promised callback this week - no call!
25 July 2025
They are excellent with customer service at the heart of everything they do.
25 July 2025
They resolved everything very well, within the established timeframe
25 July 2025
Very happy. But I find it strange when staff is telling me to score the survey as high as possible, otherwise it impacts them. No need to say that.
24 July 2025
Assessment of vehicle clear, thorough and returned in a state of good order (and clean!)
24 July 2025
Still waiting for a response from service person, emailed concerns and photos immediately after collecting vehicle.
24 July 2025
Awful
23 July 2025
Friendly, high quality, fast, lived up to booking promise
23 July 2025
Good clear communication, regular updates. Accurate information. Polite.
23 July 2025
Always provide an excellent service and treat their customers well
22 July 2025
The service department were easy to deal with.
22 July 2025
Kept informed
22 July 2025
Updated throughout the service
22 July 2025
Very good service
22 July 2025
Service was great, timely, explained and per estimate.
22 July 2025
The service team are always great with giving information, asking questions and updating throughout any service appointment.
21 July 2025
Really good, my car came back looking like new
21 July 2025
great as always
21 July 2025
Detailed check was very informative
21 July 2025
As above
20 July 2025
Quick
20 July 2025
Excellent service by all staff especially by Adriana.
20 July 2025
Problem was sorted quickly and service with a smile.
20 July 2025
Good, friendly service
20 July 2025
Very Helpful and professional
20 July 2025
Very efficient
19 July 2025
Did all as needed
18 July 2025
X
17 July 2025
I was happy with the service provided and with the helpful reception staff. Only downside was I had a quote from a local reputable garage which was half the price.
17 July 2025
I have such confidence in Partridge. I all the years I have been coming to them they have never met me down.
17 July 2025
Systems let you down. I had to adjust service three times to get correct service. (After initial booking, I was called to recommend a different service package, then when I arrived to drop the car off and was then called by the mechanic)
16 July 2025
Excellent customer service. Made my life easy!
15 July 2025
Staff very friendly, knowledgeable and helpful. All costs communicated clearly and queries dealt with professionally. Special thank you to Adriana for her all her help.
15 July 2025
Very much
15 July 2025
Loved the video footage of the inspection of my car, gave me confidence that you were looking after my needs and offered excellent advice and information
15 July 2025
As above ..the only small thing is wish they would put my seat back to it's original place..but minor issue
15 July 2025
Came in for a task, and got it accomplished with a free wash at the end.
14 July 2025
Looked after me properly and politely
14 July 2025
Fantastic service
14 July 2025
Quick and efficient service. Excellent communication.
13 July 2025
Excellent service throughout.
13 July 2025
Service Reception adriana I think her name was - was excellent
13 July 2025
Completely satisfied - work completed in the time frame. Staff very polite - coffee etc while you wait show room fastidiously maintained.
13 July 2025
Friendly and efficient staff
12 July 2025
Reception on arrival was exceptional, nothing was too much trouble, staff were polite and friendly.
12 July 2025
Very welcoming, feel that we get good service from them.
10 July 2025
Tech commented that my tyres which were a 1k miles old at the time, only had 6mm of tread and recommended replacement at 3mm He also suggested replacing my wiper blades as they were smearing, which was just bugs. What joke! Does anyone fall for this.
09 July 2025
I was treated like I was important.
09 July 2025
The only negative point is from the engineers, as they hadn't updated my behicle's onboard computer with details of the service.
09 July 2025
Quick and easy, kept informed throughout.
09 July 2025
The receptionist seemed confused and asked if I had bought my car into the garage in the morning which was quite obvious that I had, as the reason I came to visit was to collect.
09 July 2025
Work was completed on time, to the quoted price. What more can anyone expect?
09 July 2025
You only know how good a business is when something isn't as expected or goes wrong. They fixed the issues promptly.
08 July 2025
As above
08 July 2025
No issues and good customer service
07 July 2025
Excellent service and out of hours help for queries.
07 July 2025
Perfect
07 July 2025
Excellent from start to finish.
07 July 2025
This is the best dealerships in Hampshire but sadly let themselves down on this particular day, however these issues were quickly resolved after my visit along with a promise they wouldn't be repeated. Would have been a 2 star without David's call
07 July 2025
The car was fixed under warranty with no fuss whatsoever. The communication as described was on point and honest. Which is refreshing. The only area for improvement would be the cleanliness of the courtesy car, which was mentioned on the handover.
06 July 2025
As above and not the first time this had happened also on a previous mot
06 July 2025
Very happy with the work carried out.
06 July 2025
As mentioned above, excellent service throughout!
05 July 2025
Job done. Problem solved
04 July 2025
Looked after we'll even though I'm not a regular customer
04 July 2025
Friendly attentive and effective service.
04 July 2025
I do like that after each visit I do get the video of what been done to my car.
04 July 2025
Responded very promptly to a need
03 July 2025
didn't wait long to book an appointment
03 July 2025
Very happy with the service I received from Adrianna. She was great at keeping me updated at all times.
02 July 2025
Excellent facilities, everyone very friendly, attentive and helpful.
02 July 2025
The service advisor Sarah was very good and extremely helpful! The courtesy car process was painful. There is a £2,000 access on a courtesy car which is not mentioned during the initial booking call. Also Partridge does not offer pick up service
02 July 2025
Pleased overall, although servicing costs are slightly more expensive than they probably need to be.
01 July 2025
Service receptionist was very helpful & communication was good throughout. It was helpful to be informed that I had another fault with the front camera, due to a chip in the windscreen. But this is tempered with my comments above.
01 July 2025
The reception staff were excellent hosts. I was sent a video of my car during its service, and the waiting area was very clean and had plenty of space.
30 June 2025
All aspects were first class.
30 June 2025
Only Because of the car wash but the service from the reception was lovely.
30 June 2025
Honestly they are the best BMW dealership in the UK. I will always come here, I will never use another dealership.
30 June 2025
MOT passed and notable advisories.
27 June 2025
Air bag change and time taken was spot on but spoilt by complimentary car wash scratching my car.
26 June 2025
Good communication but some issues with parts supply chain caused delays in repairs.
26 June 2025
Good communication and regular updates on progress during the fault diagnosis.
26 June 2025
Friendly informative staff
26 June 2025
Although I was mythed to start with sarah was amazing and sorted things fast.
25 June 2025
Very good apart from when getting car back, the service engineer had made unnecessary changes to the drivers position and air conditioning as well as changes to the settings in the car, it was an MOT.
25 June 2025
Polite, helpful, courteous, professional.
25 June 2025
Great all round service
25 June 2025
Extremely satisfied & very impressed with the customer service. We were treated as valued customers & felt the standard of customer care experience was a credit to BMW staff.
25 June 2025
Perfect service. Car ready on time.
25 June 2025
Very satisfied
25 June 2025
The best service as always
25 June 2025
Overall was great experience.
23 June 2025
As above
23 June 2025
Adriana was fantastic, a credit to the brand.
22 June 2025
The agents are pleasant and efficient.
21 June 2025
We got there in the end. The service staff (Jenny and Sarah) and did an excellent job but I would have expected the technician to have picked up the issue fore releasing the vehicle the first time.
20 June 2025
Excellent service
19 June 2025
job done
18 June 2025
Enjoyable easy experience
18 June 2025
Friendly and professional. First class service from David and Jenny.
18 June 2025
As above plus service worked well - car cleaned
18 June 2025
Outstanding service excellent staff
18 June 2025
Excellent personal service
17 June 2025
did what they said
16 June 2025
From initial contact with Sarah, and booking the car in for a service, I found her to be polite and courteous to any questions I had put to her. She kept me up to date with the service and in the end a repair also.
16 June 2025
Was kept informed along the way
16 June 2025
Mikaela Godley service reception, provided good service
16 June 2025
Very thorough and the service manager was very helpful
16 June 2025
Quick, professional and friendly service.
16 June 2025
Was very well looked after.
15 June 2025
Well looked after. Everything satisfactory.
15 June 2025
Very good, car straight in, friendly and polite staff. Was there quite a while for just an MOT but would have been quicker had I not asked for the car to be washed.
15 June 2025
Great service but took way too long to be able to book an appointment
14 June 2025
Would have been 5 stars but still waiting for a follow up on some bubbling on the grill of my M340
14 June 2025
Very friendly and efficient staff
14 June 2025
Once again your staff are a credit to your business.
13 June 2025
See above
13 June 2025
All done and everything explsined
12 June 2025
The service advisor was helpful and made the process easier.
12 June 2025
The customer service was fantastic. Mikaila (sorry if I've spelt your name wrong) was very welcoming and found me somewhere to work whilst my service was being carried out.
12 June 2025
Always a great service
11 June 2025
All my requirements were taken care of efficiently and promptly.
11 June 2025
All great as usual, easy to make the appointments, the staff is really good. I have been helped by Sarah, she explained to me everything in detail and all went smooth.
11 June 2025
Had no problem
11 June 2025
All ok - but no vehicle safety check video sent following mot and service.
10 June 2025
Everyone was very friendly and attentive, the facilities are great
09 June 2025
Although I didn't buy the car from Partridge, I was treated as a valuable customer.
09 June 2025
From start to finish very clear and concise
09 June 2025
as given above
09 June 2025
Fantastic staff.
09 June 2025
One thing that wasn't done properly! My tire pressures were all over the place even too high on the rear tires one tire 2.7bar! Usually your dealership is on top of everything
09 June 2025
Loved the video of the car and the commentary
08 June 2025
Completely satisfied.
08 June 2025
Good this time.
08 June 2025
Really pleased, kind and considerate staff and the treat bag was a nice touch.
08 June 2025
Very friendly and hospitable staff.
08 June 2025
Fairly short lead in to book service. Kept up to date with progress during the day. Car cleaned and decent coffee and biscuits!
08 June 2025
See above , this has no reflection on the service team/mot the car is running superb .
07 June 2025
Really good customer service so much improved from other occasions
07 June 2025
Very friendly service
06 June 2025
See above
06 June 2025
As above, very disappointed.
06 June 2025
They have definitely put a lot more on customer satisfaction, and it is working.
05 June 2025
Same as previous
03 June 2025
Never can find fault
02 June 2025
Greeted and felt valued.
02 June 2025
They believe in customer satisfaction not ripping us off at every opportunity.
01 June 2025
No comments, but reassured vehicle running OK.
01 June 2025
Why do you need so many reception staff? One at the door who took keys , 3 at reception to register- despite having done automated log in before hand . All easily handled by one person.
01 June 2025
Took longer than advised and received a discount
01 June 2025
The problem solved engine mangment light off now thanks for the 2 years warenty i was given.
01 June 2025
Staff very helpful and friendly. I was kept informed of the work progress . Comfortable surroundings to sit in while waiting .
01 June 2025
Summer service carried out fast and efficiently
29 May 2025
As above, the staff were friendly, helpful and considering I had expected to wait for 2-3hrs for the work it was completed in 1hr 45mins! Which was fantastic. The MOT video and checklists were seamless through email and the BMW app, just excellent
29 May 2025
Same as above
28 May 2025
Service and MOT requested and delivered with extra suggestions re availabilty of Bodyshop repairs quote to think about.
28 May 2025
Job done quickly but not as quick as I'd requested
28 May 2025
They did the job the car was booked in gor
28 May 2025
The service from Adriana and Hayley was very good. I was kept informed throughout.
28 May 2025
As above, also took my aftermarket screen out and replaced it when I picked my car up
27 May 2025
A fantastic dealership,
27 May 2025
Happy with service
27 May 2025
service & tyre fitting carried out quickly and with no hassle
27 May 2025
From the moment I walked through the door I was looked after completely by the staff. Mikaela Godley, Hayley Stansfield and especially Jenny Marino kept me informed and enabled me to pick the car up in time to avoid the terrible traffic congestion.
27 May 2025
The mechanic gave an informative feedback of my car
26 May 2025
Great service, friendly staff.
26 May 2025
Met my exact needs
26 May 2025
Extremely impressed with being regularly kept up to date with how my repair was going.
26 May 2025
Easy booking, prompt service with comfortable waiting area. Went above and beyond with full car wash, safety check whilst doing a No Charge Safety Recall.
25 May 2025
Efficient Service
25 May 2025
As above
24 May 2025
I have dealt with Partridge BMW on several occasions for new cars. Always very accommodating, polite and knowledgeable. Sebastian made sure that my order was dealt with most efficiently, this made the whole transaction go very smoothly for me.
24 May 2025
Hassle free , good service
24 May 2025
I was told work would take 2 hours which I am sure it did. However, even though it was wait appointment, the car was left in car park area and nobody told me it was finished. After seeing it there for over 15 mins, I had to find someone.Not impressed
24 May 2025
Professional
24 May 2025
Given that my car was in for a service and in fire a full day, I would have expected the car to have been cleaned. Outside was 'sort of' washed but inside untouched. Our other cars have always received the full treatment so we disappointed
23 May 2025
Good prompt service all round
22 May 2025
Very professional
22 May 2025
Some issues fixed but others not
21 May 2025
Brilliant service. Also feels like a happy and personable team
21 May 2025
See above
21 May 2025
You sorted the issue!
21 May 2025
Refer question 1.
20 May 2025
All handled seamlessly
20 May 2025
Excellent service
20 May 2025
Given the high cost of the latest work I am a little disappointed that the feedback video that was once employed by BMW dealers to show customers the problem / completed work is no longer used. This was a useful to give confidence to the customer
19 May 2025
Car smelt great and breaks worked very well. The car wash, though appreciated, the glass was very smeared.
19 May 2025
Good communication, efficient and friendly service
19 May 2025
Satisfied entirely with customer service
19 May 2025
The issue was resolved, and the advisor kept me informed every step of the way.
19 May 2025
Really great experience and definitely a step up from Snows.
19 May 2025
AS above
19 May 2025
As always, a most positive experience. No rush, no hassle and a display of patience with a more senior citizen.
19 May 2025
The 5 stars are for Adriana. She is brilliant and deserves recognition for her excellent customer service. BMW partridge as a whole is terrible, messed about from other service assistants who are incompetent and fly's in the coffee.
19 May 2025
Very punctual and kept me informed throughout.
18 May 2025
Everything went to plan , the car was clean , and Sarah was excellent dealing with the invoice and showing me to my car
18 May 2025
Very helpful staff and friendly atmosphere. Car was all sorted when I picked it back up.
18 May 2025
Very satisfied. I contacted the team after having my car for 6 weeks & two lights coming on. They were great and rectified the problem quickly and efficiently.
18 May 2025
Sarah was very informative with the progression of my car repairs and is very efficient.
18 May 2025
Very satisfied
18 May 2025
Work undertaken as planned and car handed back early. Important as I had a long journey immediately afterwards.
18 May 2025
Quick, efficient, chatty and polite. Love the video of under the car too.
18 May 2025
Very efficiently dealt with through out.
17 May 2025
Still waiting for a call back on the vehicle check information
17 May 2025
No issues at all
17 May 2025
Straight forward and efficient service.
16 May 2025
Painless experience, kept well informed
15 May 2025
I asked to speak to someone to answer some technical enquiries but nobody came. It seems impossible for anybody with an enquiring mind to get information about my car that isn't in the handbook.
15 May 2025
Having had my car twice to fix the screen wash problem, ans charged me well both times. I can't afford to bring it back. Pensioner
14 May 2025
Everything was explained and agreed. No unexpected surprises. Well trained service advisers and competent front of house staff.
14 May 2025
Front of house staff were super friendly and lovely to deal with.
14 May 2025
Only marked down 1 star due to having the car all day just for rear brakes and discs, started work at around 3:30pm and picked up about 5ish. Could of dropped car off a lot later in the day if the work was alotted a timescale for customer
13 May 2025
Problem was resolved in one visit, helpful/flexible with loan car
13 May 2025
Service overall was fine and super easy from start to finish start the complimentary external car washes. Obviously a great benefit as well.
13 May 2025
My contact in the service department was Jenny Marino. Jenny was excellent and kept me updated with what was going on and when extra work was needed for the car.
13 May 2025
See above
12 May 2025
Friendly staff
12 May 2025
Everything went smoothly and to plan
12 May 2025
Very nice people.
12 May 2025
Everything worked as it should. As a customer I was well looked after.
12 May 2025
Nothing could have improved upon
12 May 2025
Service was executed well
11 May 2025
I think they did a good job, even though I can not see
11 May 2025
They treated me very good , explained everything. I've learned a lot from them. Very good professionals
11 May 2025
Whole process was easy throughout
11 May 2025
SPEAKS. FOR IT "S. SELF
10 May 2025
As good a service I've had
08 May 2025
Smooth service with everything done as expected with careful detail.
08 May 2025
Faultless
08 May 2025
Sarah was a great ambassador for Partridge and delightful to deal with, good customer service and attention to detail. If only the car cleaning guys were better - the car has been returned with splash marks over the dash and centre console.
08 May 2025
Good customer care and service
07 May 2025
Well looked after whilst waiting for my car to be serviced whilst being given regular updates on progress
07 May 2025
Car had to stay in overnight, which did cause some inconvenience but issues were sorted and I was kept in the loop with all work completed by the customer service department. Adriana was fantastic.
07 May 2025
Good service
07 May 2025
They were able to fit in and fix a complex problem at short notice.
07 May 2025
All my needs were met, there was no up charge, what I thought I needed was confirmed with a mechanic that I didn't need to do yet, saving me money. Felt valued.
06 May 2025
Great. It was very easy to book in and organise a replacement car for the day. Everyone was extremely friendly and helpful.
06 May 2025
Sarah was responsive and helpful and communicated reliably with updates.
29 July 2025
Same comment as above