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Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
In the modern retailing world, "5 star service" can be seen as an overused cliché. Partridge believes it is vital to deliver a standard of service that echoes that of the BMW product. Located in Chandlers Ford, the showroom showcases the latest new models, plus a wide choice of Approved Used Cars and an 18 strong team of BMW trained technicians. Partridge of Hampshire is not only your local BMW and MINI retailer, but is also one of the only approved BMW i Agent in the region. BMW's all electric i3 and high performance hybrid, the BMW i8, are available to test drive from the centre. Partridge are also proud to be Premier Motability Partners. So if professional excellence matters to you, come and talk to the local experts.
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Antonia who has dealt with my car, was nothing short of excellent. She kept me up to date at every opportunity and explained everything succinctly too.
First class service from the salesman Kevin Diaper! Having had problems with the lack of service provided by another BMW garage; through his professional, knowledgeable, helpful and friendly approach, Kevin was able to restore my faith in BMW
Very friendly staff when arriving to drop off my car. I was sent someone else's video of their car and details. I was also called to be advised to collect my car and the person called me by someone else's name. Usually a better service.
Great professional, friendly service
I asked them to check for possible damage to the underside of the vehicle following a grounding. This was apparently not checked. On enquiring I was assured there was "no problem" but later checking by myself did indeed reveal a damaged area.
I was very satisfied with the work they did on my car.
Service on the day was good and timely
Tom was superb, good communication, polite.
excellent communication this time around...compared to november 2018.
When I did have a question the answer was honest and helpful!
They look after my car well
Service was fantastic. The service agent was patient and understanding throughout.
I had nothing to complain about, if I had I would not from past experience, have been invited to take part in your survey.
Front windscreen washers had been disconnected, to replace a filter I think, so I had to return the next day to get this resolved, which the team did very promptly I have to say.
Resolved the problem with our car
Much improved on the last service, easier to book in, not too long to wait, car was ready when expected/advised, Georgie was very helpful/efficient. Just a little confusion over the Oil service times, originally was advised it was a sit and wait....
Staff in Service Department excellent in every respect
Easy to make appointment. Nice greeting. Work completes quickly and efficiently. Good feedback/ communication non what had been done.
The loan car I was provided with had a seriously internal hazed windscreen. I pointed this out and got a sincere apology. Other than that service was exceptional
Good showroom atmosphere, comfortable environment and helpful staff
The personal touch was amazing. Certainly the best experience I have ever had when taking my car for a service.
It is good, the staff helpful, though responding to the phone isnt good. Inside the refit has not increased the comfort of those waiting inside, and refreshments are not what they used to be.
Everything was completed as planned and I was kept informed and told when car was ready
Service was completed quickly, phoned to let me know it was finished.
Overall satisfied but would have appreciated better customer service with regard to being shown how things work on my new car. In this case my car was in for installation of self park as it was not installed when I collected the car from new.
Great fast and polite. Would have liked to have been given fault code info on Ecu light that had come on recently.
Still awaiting feedback on end of warranty alloy wheel decision
They've done the works needed to be done
I brought my car in for investigatory work under warranty regarding a door locking issue. Unfortunately there was not an option for me to do anything other than wait with the car. I had to take 2 days from my own work for the problem to be fixed
All aspects were fine, although the cost of a simple oil service with no additional work was a little on the high side.
Very happy with the reception area service. However, what did niggle me was that while the car had been 'valetted' the driver's ivory coloured seat showed evidence of dirty overalls coming into direct contact. Please use a seat cover!
Quickly seen to, kept up to date on progress and car returned nice and clean.
Very poor post sales/pre delivery customer service to the point the head of new sales had to intervene. Post collection Partridge forgot to mark on system my 5 year service plan. Every service since I have to dig out old receipts to prove.
Good again though just noticed that my dash cam was unplugged and did not notice for a week. Not sure why it was unplugged.
Representative claimed to have left me a message - no message received. Needed a part for a missing trim. Still no follow up call to let me know when part is available.
While there was a problem following recall work this was dealt with efficiently
They returned my call unlike other BMW outlets, the staff were friendly and efficient.
It was OK for a minor warranty repair
They were very helpful and nice
Staff always professional and courteous.
I am yet to be sure that the oil leak has been finally sorted out, but the personal experience has been excellent for me
Booked date and time, then everything was completed as planned
The service adviser on the day of the service was very good BUT see the note to question 1.
Nothing is too much trouble. Kind and Friendly staff.
Ladies on reception were very helpful as was person who dealt with service. They also found me a free room so I could feed baby dissatisfied with sales experience. I am interested in buying a new car and was completely ignored as I was browsing cars
Great service just a little disappointed with the courtesy car.. would have expected something similar or better...
The electric problem was found to be the battery The workmanship was your usual high standard but your call centre was very unhelpful and the car was off the road for 4days
As above. I did not feel that they were honest and 1 member of staff obviously thought I was a nuisance. I had to stop them trying to take the car in after the warranty ran out despite the problem was already known. Would not use this garage again.
Car damaged during service and lack of interest in rectifying.
I was quoted 90 minutes for the brake fluids change , MOT and end of warranty check. I arrived early and because of an appointment declined to have my car washed at an extra 20mins. I should have been told that the work would take at least 2 hours.
Not quite full marks because I have a mark on the front of my car that was not there when I gave the car in.
Frienfly and efficient with customer needs foremost in their minds
On the whole, good response to a problem while car under warranty. Courtesy car good and Sue Whitley kept in touch as promised as to when the car would be ready.
Hey satisfied with latest visit. Reception staff were very friendly an efficient processing the check in and return of my vehicle. I've had v poor experience prior to this so am still rebuilding my trust in Partridge.
Still despite numerous efforts have failed to fix the isdue
Once I arrived at Partridge's and met up with Jenny Marino everything became clearer and easier.
This time my car is booked in for its MOT and I had to pay :-(( the dealer this time every went to plan
Very poor customer service -unable to offer a courtesy car/pick up from home, despite booking with four weeks' notice. Sent 2 emails in advance of service date asking for someone to contact me- no response at all, resulting in very expensive taxi.
Service is terrible, from start to finish. Slow, no proactiveness from staff.
Took along time to book in for a oil service car was 1.5k over due !
Can never get through directly to the service centre, they said that they would ring me back but didn't as they had not noted my number correctly but as they also had the car registration they could have double checked that.
Car was in for a MOT and this was completed very quickly. Car developed a fault on leaving garage and this was dealt with by the next day under warranty. Some brown stains on leather seats were cleaned free of charge. Car was not washed before pickup
completed as promised
This time I was completely satisfied with my experience.
Brill customer service and fixed my car within a few days after saying i may have to wait a month.
Thorough check of vehicle completed and all necessary items replaced. My car was even given a good clean before I collected it.
Car completed on time. Dealt with quickly and no waiting. Car was clean too.
Everything was ready for when the car was brought up to them. They keep you updated with what is happening
Day after service I have the service warning light back on and a coolant warning!
Very good quick and efficient service
My car was in for a recall you did not have the parts! and I was without a car for two days. This should have been made clear when the booking was made my car has a toe bar which I needed for the following day so my plans had to be changed.
My car went in for a routine EGR valve replacement and ended up needing a new complete wiring loom under the bonnet. This caused extensive delays due to delivery from Germany and numerous system faults, which were difficult to correct.
Sadly this was not one of my better experiences. Firstly the car was booked in for a 'waiting' appointment which led me to believe that I would be waiting for completion of the work on the car - this is not the case!
Good but had to wait an hour while they found me a substitute car......also expected the car to be cleaned?
My car was recalled due to a fault. I take great pride in my car and it went into Partridge of Hampshire spotless but came out more dirty than it went in both inside and outside. It was an absolute disgrace. No care at all by the staff.
Part was not ordered in advance so I needed to leave it with them another day. Thankfully Europe rent a car did a great service in getting me a car for the next day so I could get to work.
Booking experience could be better. Difficult to get through to service staff and had to ring twice as first call not returned
Really friendly helpful staff, efficiently dealt with all issues
I received a call stating there was some superficial damage to my wheel which could be repaired for £70. I knew my wheels were immaculate so declined. When I collected my car there was a small rubber mark on the wheel I rubbed off with my finger
The service experience was excellent.
Respond well to conn ct drive and engine issues I have had
Works completed as requested. Would have expected handbrake adjustment to pass MOT as a matter of course as opposed to being told vehicle had failed and required investigation and re test.
My vehicle sent a Teleservices message on 1st July regarding an oil and filter service but I heard nothing further. It transpired that the service booking facility had been outsourced and the contractor had not passed the requirement on to the outlet
Everything happened as it was supposed to
I collected the car and drove it home . Later when my wife had driven the car the tyre pressure warning showed up on the dash. I checked the tyre pressures and found that the two front tyre pressures differed by 8psi.
Highest quality service
For the second year running after having the service done, my seats and interior have had several greasy mechanics fingerprints on, which i had to clean off when I got home. On ivory interiors it's very noticeable.
Top showroom and garage services in region
On the last two occasions there have been lengthy wait to book in my wife's Mini and my x 3. I think the facilities are over stretched.
The Partridge car sales assistant ordered the part for me, rather than me having to contact the service department myself.
Friendly, kind, patient and supportive staff.
The hanodver itself and manner was very professional. My one let down was the fact that i had ordered several extras from the BMW shop to be added, for example a roof rack for 2 bikes, and these were not fitted or even supplied on the day. I now need
Outstanding service and product
The staff were attentive and helpful both during the purchase and afterwards with the problems referred to above.
Nothing really to fault.
Matt Piskorz was extremely friendly, knowledgeable and efficient through the whole purchase and delivery process.
Good explanation of details of controls no pressure
Car ordered on the internet but collected in person at the dealership. A pleasant experience from order through to collection.
Confusion over the options provided. Didn't match what I was expecting.
People buy from people - Sharon made it very clear that she was extremely keen to retain my business and did everything to match me with the right vehicle.
Due to Matt Piskorz
No problems encountered and staff listened carefully to my needs and ensured all my questions were answered.
Staff were very professional as well as being very friendly
As mentioned in Q1, the service I have received from the dealership, and particularly the salesman Matt Piskorz, has once again been exemplary. Matt is a credit to the dealership!
Sharon the sales executive was very pleasant, professional, knowledgable and not pushy. The whole process was simple, enjoyable and met all my expectations.
Paul was an outstanding sales agent who made the entire process effortless.
Friendly helpful staff. All on a personal level.
Seamless process, good explanation and helpful with car set up.
There were a couple of points about the car which were not correctly explained. The car had no fuel in it when I collected it even though we were assured it would have a full tank. Matt, the salesman, then accompanied me to the garage and put £20
Sharon was very particular in explaining all the different funtions of the car,
Straight forward sales talk with no waffle
Very positive experience, with professional, friendly and knowledgeable advice from the salesperson Mr Kevin Diaper. Kevin was helpful and patient throughout the whole process and is a credit to the BMW group.
I dealt with Jason Young who was pleasant and professional and guided me through the process of buying the X1, I would definitely recommend any one to come and speak to Jason regarding a new BMW.