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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
491 ratings and 272 comments received in the last 90 days.
01 July 2025
Comfortable, great experience, friendly and put the needs of the customer first.
24 June 2025
Always superb customer service from James Harris
10 June 2025
Minor issues dealt with promptly, efficiently and with a smile.
06 June 2025
Time well spent
03 June 2025
Iwan was very helpful in making us choose the car we like.
02 June 2025
Obvious - more than satisfied. Paul West was excellent.
22 May 2025
Iwan did an excellent job in all aspects of the sale
07 May 2025
Could not fault this service, professional, informative with regular and very good communication.
03 May 2025
Excellent throughput.
03 May 2025
Courteous and friendly staff, modern clean facilities, professional service.
01 May 2025
As much paperwork being completed and approved ahead of time helps this process enormously.
09 July 2025
I was treated like I was important.
09 July 2025
The only negative point is from the engineers, as they hadn't updated my behicle's onboard computer with details of the service.
09 July 2025
You only know how good a business is when something isn't as expected or goes wrong. They fixed the issues promptly.
09 July 2025
Work was completed on time, to the quoted price. What more can anyone expect?
09 July 2025
Quick and easy, kept informed throughout.
09 July 2025
The receptionist seemed confused and asked if I had bought my car into the garage in the morning which was quite obvious that I had, as the reason I came to visit was to collect.
08 July 2025
As above
08 July 2025
No issues and good customer service
07 July 2025
Excellent service and out of hours help for queries.
07 July 2025
Perfect
07 July 2025
Excellent from start to finish.
07 July 2025
This is the best dealerships in Hampshire but sadly let themselves down on this particular day, however these issues were quickly resolved after my visit along with a promise they wouldn't be repeated. Would have been a 2 star without David's call
07 July 2025
The car was fixed under warranty with no fuss whatsoever. The communication as described was on point and honest. Which is refreshing. The only area for improvement would be the cleanliness of the courtesy car, which was mentioned on the handover.
06 July 2025
As above and not the first time this had happened also on a previous mot
06 July 2025
Very happy with the work carried out.
06 July 2025
As mentioned above, excellent service throughout!
05 July 2025
Job done. Problem solved
04 July 2025
Looked after we'll even though I'm not a regular customer
04 July 2025
I do like that after each visit I do get the video of what been done to my car.
04 July 2025
Friendly attentive and effective service.
04 July 2025
Responded very promptly to a need
03 July 2025
Very happy with the service I received from Adrianna. She was great at keeping me updated at all times.
03 July 2025
didn't wait long to book an appointment
02 July 2025
Pleased overall, although servicing costs are slightly more expensive than they probably need to be.
02 July 2025
Excellent facilities, everyone very friendly, attentive and helpful.
02 July 2025
The service advisor Sarah was very good and extremely helpful! The courtesy car process was painful. There is a £2,000 access on a courtesy car which is not mentioned during the initial booking call. Also Partridge does not offer pick up service
01 July 2025
Service receptionist was very helpful & communication was good throughout. It was helpful to be informed that I had another fault with the front camera, due to a chip in the windscreen. But this is tempered with my comments above.
01 July 2025
The reception staff were excellent hosts. I was sent a video of my car during its service, and the waiting area was very clean and had plenty of space.
30 June 2025
Only Because of the car wash but the service from the reception was lovely.
30 June 2025
Honestly they are the best BMW dealership in the UK. I will always come here, I will never use another dealership.
30 June 2025
MOT passed and notable advisories.
30 June 2025
All aspects were first class.
27 June 2025
Air bag change and time taken was spot on but spoilt by complimentary car wash scratching my car.
26 June 2025
Although I was mythed to start with sarah was amazing and sorted things fast.
26 June 2025
Good communication and regular updates on progress during the fault diagnosis.
26 June 2025
Friendly informative staff
26 June 2025
Good communication but some issues with parts supply chain caused delays in repairs.
25 June 2025
Polite, helpful, courteous, professional.
25 June 2025
Overall was great experience.
25 June 2025
The best service as always
25 June 2025
Very good apart from when getting car back, the service engineer had made unnecessary changes to the drivers position and air conditioning as well as changes to the settings in the car, it was an MOT.
25 June 2025
Great all round service
25 June 2025
Extremely satisfied & very impressed with the customer service. We were treated as valued customers & felt the standard of customer care experience was a credit to BMW staff.
25 June 2025
Perfect service. Car ready on time.
25 June 2025
Very satisfied
23 June 2025
As above
23 June 2025
Adriana was fantastic, a credit to the brand.
22 June 2025
The agents are pleasant and efficient.
21 June 2025
We got there in the end. The service staff (Jenny and Sarah) and did an excellent job but I would have expected the technician to have picked up the issue fore releasing the vehicle the first time.
20 June 2025
Excellent service
19 June 2025
job done
18 June 2025
Enjoyable easy experience
18 June 2025
Outstanding service excellent staff
18 June 2025
As above plus service worked well - car cleaned
18 June 2025
Friendly and professional. First class service from David and Jenny.
18 June 2025
Excellent personal service
17 June 2025
did what they said
16 June 2025
From initial contact with Sarah, and booking the car in for a service, I found her to be polite and courteous to any questions I had put to her. She kept me up to date with the service and in the end a repair also.
16 June 2025
Was kept informed along the way
16 June 2025
Quick, professional and friendly service.
16 June 2025
Mikaela Godley service reception, provided good service
16 June 2025
Was very well looked after.
16 June 2025
Very thorough and the service manager was very helpful
15 June 2025
Very good, car straight in, friendly and polite staff. Was there quite a while for just an MOT but would have been quicker had I not asked for the car to be washed.
15 June 2025
Great service but took way too long to be able to book an appointment
15 June 2025
Well looked after. Everything satisfactory.
14 June 2025
Would have been 5 stars but still waiting for a follow up on some bubbling on the grill of my M340
14 June 2025
Once again your staff are a credit to your business.
14 June 2025
Very friendly and efficient staff
13 June 2025
See above
13 June 2025
All done and everything explsined
12 June 2025
The service advisor was helpful and made the process easier.
12 June 2025
The customer service was fantastic. Mikaila (sorry if I've spelt your name wrong) was very welcoming and found me somewhere to work whilst my service was being carried out.
12 June 2025
Always a great service
11 June 2025
All my requirements were taken care of efficiently and promptly.
11 June 2025
All ok - but no vehicle safety check video sent following mot and service.
11 June 2025
All great as usual, easy to make the appointments, the staff is really good. I have been helped by Sarah, she explained to me everything in detail and all went smooth.
11 June 2025
Had no problem
10 June 2025
Everyone was very friendly and attentive, the facilities are great
09 June 2025
From start to finish very clear and concise
09 June 2025
Loved the video of the car and the commentary
09 June 2025
One thing that wasn't done properly! My tire pressures were all over the place even too high on the rear tires one tire 2.7bar! Usually your dealership is on top of everything
09 June 2025
Fantastic staff.
09 June 2025
Although I didn't buy the car from Partridge, I was treated as a valuable customer.
09 June 2025
as given above
08 June 2025
Really pleased, kind and considerate staff and the treat bag was a nice touch.
08 June 2025
Very friendly and hospitable staff.
08 June 2025
See above , this has no reflection on the service team/mot the car is running superb .
08 June 2025
Fairly short lead in to book service. Kept up to date with progress during the day. Car cleaned and decent coffee and biscuits!
08 June 2025
Completely satisfied.
08 June 2025
Good this time.
07 June 2025
Really good customer service so much improved from other occasions
07 June 2025
Very friendly service
06 June 2025
See above
06 June 2025
As above, very disappointed.
06 June 2025
They have definitely put a lot more on customer satisfaction, and it is working.
05 June 2025
Same as previous
03 June 2025
Never can find fault
02 June 2025
They believe in customer satisfaction not ripping us off at every opportunity.
02 June 2025
Greeted and felt valued.
01 June 2025
Why do you need so many reception staff? One at the door who took keys , 3 at reception to register- despite having done automated log in before hand . All easily handled by one person.
01 June 2025
Staff very helpful and friendly. I was kept informed of the work progress . Comfortable surroundings to sit in while waiting .
01 June 2025
The problem solved engine mangment light off now thanks for the 2 years warenty i was given.
01 June 2025
Summer service carried out fast and efficiently
01 June 2025
No comments, but reassured vehicle running OK.
01 June 2025
Took longer than advised and received a discount
29 May 2025
As above, the staff were friendly, helpful and considering I had expected to wait for 2-3hrs for the work it was completed in 1hr 45mins! Which was fantastic. The MOT video and checklists were seamless through email and the BMW app, just excellent
29 May 2025
Same as above
28 May 2025
They did the job the car was booked in gor
28 May 2025
As above, also took my aftermarket screen out and replaced it when I picked my car up
28 May 2025
Service and MOT requested and delivered with extra suggestions re availabilty of Bodyshop repairs quote to think about.
28 May 2025
Job done quickly but not as quick as I'd requested
28 May 2025
The service from Adriana and Hayley was very good. I was kept informed throughout.
27 May 2025
From the moment I walked through the door I was looked after completely by the staff. Mikaela Godley, Hayley Stansfield and especially Jenny Marino kept me informed and enabled me to pick the car up in time to avoid the terrible traffic congestion.
27 May 2025
A fantastic dealership,
27 May 2025
The mechanic gave an informative feedback of my car
27 May 2025
service & tyre fitting carried out quickly and with no hassle
27 May 2025
Happy with service
26 May 2025
Easy booking, prompt service with comfortable waiting area. Went above and beyond with full car wash, safety check whilst doing a No Charge Safety Recall.
26 May 2025
Great service, friendly staff.
26 May 2025
Met my exact needs
26 May 2025
Extremely impressed with being regularly kept up to date with how my repair was going.
25 May 2025
Efficient Service
25 May 2025
As above
24 May 2025
Given that my car was in for a service and in fire a full day, I would have expected the car to have been cleaned. Outside was 'sort of' washed but inside untouched. Our other cars have always received the full treatment so we disappointed
24 May 2025
I have dealt with Partridge BMW on several occasions for new cars. Always very accommodating, polite and knowledgeable. Sebastian made sure that my order was dealt with most efficiently, this made the whole transaction go very smoothly for me.
24 May 2025
Professional
24 May 2025
I was told work would take 2 hours which I am sure it did. However, even though it was wait appointment, the car was left in car park area and nobody told me it was finished. After seeing it there for over 15 mins, I had to find someone.Not impressed
24 May 2025
Hassle free , good service
23 May 2025
Good prompt service all round
22 May 2025
Very professional
22 May 2025
Some issues fixed but others not
21 May 2025
You sorted the issue!
21 May 2025
See above
21 May 2025
Brilliant service. Also feels like a happy and personable team
21 May 2025
Refer question 1.
20 May 2025
Excellent service
20 May 2025
Given the high cost of the latest work I am a little disappointed that the feedback video that was once employed by BMW dealers to show customers the problem / completed work is no longer used. This was a useful to give confidence to the customer
20 May 2025
All handled seamlessly
19 May 2025
Very punctual and kept me informed throughout.
19 May 2025
As always, a most positive experience. No rush, no hassle and a display of patience with a more senior citizen.
19 May 2025
The 5 stars are for Adriana. She is brilliant and deserves recognition for her excellent customer service. BMW partridge as a whole is terrible, messed about from other service assistants who are incompetent and fly's in the coffee.
19 May 2025
Car smelt great and breaks worked very well. The car wash, though appreciated, the glass was very smeared.
19 May 2025
Good communication, efficient and friendly service
19 May 2025
Satisfied entirely with customer service
19 May 2025
Really great experience and definitely a step up from Snows.
19 May 2025
AS above
19 May 2025
The issue was resolved, and the advisor kept me informed every step of the way.
18 May 2025
Everything went to plan , the car was clean , and Sarah was excellent dealing with the invoice and showing me to my car
18 May 2025
Very helpful staff and friendly atmosphere. Car was all sorted when I picked it back up.
18 May 2025
Very satisfied. I contacted the team after having my car for 6 weeks & two lights coming on. They were great and rectified the problem quickly and efficiently.
18 May 2025
Sarah was very informative with the progression of my car repairs and is very efficient.
18 May 2025
Very satisfied
18 May 2025
Work undertaken as planned and car handed back early. Important as I had a long journey immediately afterwards.
18 May 2025
Quick, efficient, chatty and polite. Love the video of under the car too.
18 May 2025
Very efficiently dealt with through out.
17 May 2025
Still waiting for a call back on the vehicle check information
17 May 2025
No issues at all
17 May 2025
Straight forward and efficient service.
16 May 2025
Painless experience, kept well informed
15 May 2025
I asked to speak to someone to answer some technical enquiries but nobody came. It seems impossible for anybody with an enquiring mind to get information about my car that isn't in the handbook.
15 May 2025
Having had my car twice to fix the screen wash problem, ans charged me well both times. I can't afford to bring it back. Pensioner
14 May 2025
Front of house staff were super friendly and lovely to deal with.
14 May 2025
Only marked down 1 star due to having the car all day just for rear brakes and discs, started work at around 3:30pm and picked up about 5ish. Could of dropped car off a lot later in the day if the work was alotted a timescale for customer
14 May 2025
Everything was explained and agreed. No unexpected surprises. Well trained service advisers and competent front of house staff.
13 May 2025
Problem was resolved in one visit, helpful/flexible with loan car
13 May 2025
My contact in the service department was Jenny Marino. Jenny was excellent and kept me updated with what was going on and when extra work was needed for the car.
13 May 2025
See above
13 May 2025
Service overall was fine and super easy from start to finish start the complimentary external car washes. Obviously a great benefit as well.
12 May 2025
Everything worked as it should. As a customer I was well looked after.
12 May 2025
Friendly staff
12 May 2025
Nothing could have improved upon
12 May 2025
Service was executed well
12 May 2025
Everything went smoothly and to plan
12 May 2025
Very nice people.
11 May 2025
SPEAKS. FOR IT "S. SELF
11 May 2025
Whole process was easy throughout
11 May 2025
They treated me very good , explained everything. I've learned a lot from them. Very good professionals
11 May 2025
I think they did a good job, even though I can not see
10 May 2025
As good a service I've had
08 May 2025
Good customer care and service
08 May 2025
Sarah was a great ambassador for Partridge and delightful to deal with, good customer service and attention to detail. If only the car cleaning guys were better - the car has been returned with splash marks over the dash and centre console.
08 May 2025
Smooth service with everything done as expected with careful detail.
08 May 2025
Faultless
07 May 2025
Good service
07 May 2025
All my needs were met, there was no up charge, what I thought I needed was confirmed with a mechanic that I didn't need to do yet, saving me money. Felt valued.
07 May 2025
They were able to fit in and fix a complex problem at short notice.
07 May 2025
Well looked after whilst waiting for my car to be serviced whilst being given regular updates on progress
07 May 2025
Car had to stay in overnight, which did cause some inconvenience but issues were sorted and I was kept in the loop with all work completed by the customer service department. Adriana was fantastic.
06 May 2025
Great. It was very easy to book in and organise a replacement car for the day. Everyone was extremely friendly and helpful.
06 May 2025
Sarah was responsive and helpful and communicated reliably with updates.
05 May 2025
Thanks to Kevin from the sales department this guy is very supportive and helpful. Also David for his help and mannered attitude.
05 May 2025
Very helpful every step of the way
04 May 2025
Just very efficient, the video clip assessment is brilliant.
04 May 2025
Adriana was great in keeping updated and informed.
03 May 2025
Every thing was done as it should be
03 May 2025
Nothing was too much trouble for your employ Adriana, obviously young and gaining experience although you wouldn't know it.
03 May 2025
Quick and efficient service and repairs
03 May 2025
Excellent service
02 May 2025
Because it was referred to BMW UK to fix the onboard computer which appears to have resolved the issues. Hire car was arranged by Partridge for duration of time the car was being worked on of over 1 week. All work done under Warranty.
02 May 2025
As above.
02 May 2025
Professional amd efficient
01 May 2025
Not satisfied at all & will never be buying another bmw or visiting partridge bmw.
01 May 2025
Very satisfied thank you
01 May 2025
All round ease to book and excellent experience
01 May 2025
The car was telling me that the rear breaks needed to be changed, it turned out to be the sensor but that still cost £100. Why not phone me as £100 for the sensor compared to £200 for the pads and sensors seems quite steep. Better value to get both
01 May 2025
Customer service and staff were great. Car was returned lovely and clean. Only negative I would say that 2.5 hours is long for a wait in appointment - would have expected to be more like 1.5 hours.
30 April 2025
Everybody very pleasant to deal with and responsive. Impressive customer areas. Liked the uniforms service staff wear - looks very professional. Car washed at end of service.
30 April 2025
Friendly staff
29 April 2025
Everything was simple easy to understand staff welcoming and friendly.
29 April 2025
Excellent service all round. Only minor - complimentary car wash could be better.
29 April 2025
Efficiency
28 April 2025
Courtesy car provided
28 April 2025
Excellent service and communication throughout the process
28 April 2025
Fast efficient and very helpful
27 April 2025
See above. The video reports were vey helpful and explained the fault found and the action needed.
27 April 2025
on the day service was good but overall could be better
27 April 2025
Excellent sevice
25 April 2025
As above great service and kept in loop with everything
25 April 2025
The work was carried out in the timescale advised and the car was also nice and clean on collection
24 April 2025
Information was good and on time
24 April 2025
Helpful and reliable
23 April 2025
Recall work completed with complementary car wash. Thank you ????
23 April 2025
Brilliant service given by Jenny Marino
23 April 2025
Everything was as I expected and staff were courteous, helpful and knowledgeable
23 April 2025
Mikaela was excellent
23 April 2025
I was well looked after during my waiting appointment to deal with a recall issue. I also appreciated the wash and valeting given to my car, and the vehicle survey carried out.
22 April 2025
Completely satisfied. May have been lucky but got a booking within a few days as my car gave me a urgent service message just before going on holiday. and the follow-up was spot on. The car was serviced as instructed and returned very clean.
22 April 2025
Kept informed about progress of the job. A good and clear video clip of the health check of the car.
22 April 2025
Sarah Kennard was an outstanding representative. Kept me informed of what was happening, allowing me to plan my day. And to boot, a lovely personality.
22 April 2025
Work carried out as required for cost quoted. Quality service and support throughout process.
22 April 2025
All staff are welcoming, polite and professional
21 April 2025
Partridge customer facing staff very helpful and efficient
21 April 2025
Friendly helpful staff
21 April 2025
Always able to answer my question, giving a very well explained answer. Try to always find the best time that suits for me to bring in the car in time for its checks.
21 April 2025
Booked my car in with a problem that needed sorting asap, it was taken in and sorted out the very next day and I was back home by 11:30 that morning what more can I say.
21 April 2025
Partridge are the best
21 April 2025
The service was completed most satisfactorily but the car was not as clean as normal. I had to reclean the wheels and windows!!
21 April 2025
They are very helpful
21 April 2025
One slightly disappointing aspect is that when I got home, I found that driver side support bracket for the windscreen washer loom was left hanging loose and I had to clip this back in position myself.
20 April 2025
Everything went very smoothly and all staff were very helpful.
20 April 2025
All aspects covered
20 April 2025
Ticked all the boxes.
20 April 2025
Really happy with service received.
20 April 2025
End to end, from booking the car in to leaving after the service was finished, it was seamless and outstanding. I was kept informed throughout. Stronger WiFi meant easier working while waiting. Jenny getting my favourite biscuits was a lovely touch!
20 April 2025
It worked from the front door to the back.
19 April 2025
Very pleased with my experience
19 April 2025
Facts
19 April 2025
??
19 April 2025
Reference my previous comments extremely easy & refreshing
18 April 2025
as above
17 April 2025
The service and MOT were done promptly and the service staff were knowledgable and friendly
17 April 2025
As I mentioned above
16 April 2025
Partridge only did work that was necessary and the cost was fair.
16 April 2025
Hayleigh is a great asset to you, only person ever at this dealership to contact you back when she says she would, and when I went in to discuss replacement car very empathetic and understanding, unlike others when asking she was asking for advice
16 April 2025
Offer a goody bag for the inconvenience of the recall being cancelled twice.
16 April 2025
Amazing
16 April 2025
I went to get assessed for an outstanding recall notice. It transpired that my car did not require that particular work but the staff identified another recall notice on my car. They booked it infor the required work and completed it
16 April 2025
From making the booking to picking up the courtesy car, everything worked faultlessly. When I arrived to deliver the vehicle, everyone was very polite and helpful. Mikaela's goody bag was a nice touch!
16 April 2025
I was kept updated throughout my visit. Car was ready on time and cleaned. Overall service experience was excellent.
04 July 2025
I have bought all my BMWs through Partridge of Hampshire and every time my connection there James Harris has been a pleasure to deal with. He is patient, friendly, understanding and helpful and we have always end up with a good deal.