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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
762 ratings and 365 comments received in the last 90 days.
11 December 2024
Would like to give a specific thankyou to James Harris for being tentative with my purchases and always looking after me and keeping things seamless.
10 December 2024
Smooth and seamless.
04 December 2024
I went back to the person that managed my last transaction, James Harris, excellent guy who knows what he's doing. He kept me updated & guided me through the process & whenever I have wanted to discuss something he has made time. Fantastic service.
04 December 2024
From start to finish very prompt
04 December 2024
Really worked with me to get the deal I wanted
29 November 2024
Despite the car having a delivery fault with the boot, it was dealt with quickly and efficiently.
29 November 2024
Because everything went to plan according to our wished, couldn't ask for more.
20 November 2024
Sebastian from Partridge BMW was friendly, professional, listened to me and I've got a car and deal I'm really happy with.
04 November 2024
As a returning customer - it feel good to be back.
04 November 2024
My only disappointment was the inability to drive my vehicle away on the day I purchased it due to an issue with the FCA and sales commissions. No fault of the sales team that I dealt with.
03 November 2024
I am always made to feel welcome and appreciated, the service that I received from James Harris was exceptional and he always goes the extra mile to make my purchase go smoothly without any complications.
03 November 2024
SEE ABOVE.
02 November 2024
Excellent service from Partridge BMW again (8th car purchase). Matt Piskorz was as attentive and helpful as always, (as were the rest of the team), keeping me up to date with progress along the way.
25 October 2024
James the salesman was very friendly and helpful.
24 October 2024
My sales executive Taha has made my new car buying experience so easy and a joy to deal with.
17 October 2024
From the day turning up to picking my X3M Competition up and driving it away from Partridge BMW Eastleigh was fantastic experience.
08 October 2024
We purchased the car remotely from the dealership, however this did not affect the quality of the service received, which was exceptional.
05 October 2024
Matt Gately made me feel comfortable and at ease made the process nice and simple with no fuss.
03 October 2024
Again, this is due to Salim Ahmed's excellent customer service.
03 October 2024
The sales staff were really well balanced between looking to sell me a car, but also giving me the space to consider what I wanted and listening to what I wanted from the car. The nadover of the car was smooth.
03 October 2024
Best service from any bmw I've visited
02 October 2024
Made to feel very comfortable and helpful staff also knowledgeable about their products
02 October 2024
Nick was very attentive and knowledgeable
01 October 2024
There was a small issue on collection that both James and the centre manager fixed and helped me resolve swiftly.
27 September 2024
Kept up to date throughout the process.
27 September 2024
really friendly centre. really easy to get through and treated warmly and with respect. each layer well run and very professional
27 September 2024
Fantastic communication, Kevin kept me updated through out the whole process and made the whole process very easy
27 September 2024
Excellent, very quick and great.
27 September 2024
Overcome problems
24 September 2024
Very quick & efficient, kept me updated throughout.
24 September 2024
It was quick, efficient and seamless
13 December 2024
I was told the repair would be two hours and it was completed on time
13 December 2024
Good winter health check. Reassuring
13 December 2024
As above
13 December 2024
I was impressed by staff and service throughout my visit
13 December 2024
Excellent service apart from not being given a paper or email Copy of the mot pass certificate I would appreciate this being sent please! Jonathandgibson8@gmail.com
13 December 2024
Top class, from Hayley in the service dept.
13 December 2024
Competent efficient staff
13 December 2024
Brake fluid service not completed after £2700 of work that was supposed to be done on my car. My car because of its age just seemed to have a slap dash job done on it. I did tick the box to have the outside of the car cleaned upon return. Tires glue
13 December 2024
Delay in picking the car up
13 December 2024
I was a little let down with the quality of the courtesy car, and that my car did not receive a valet.
13 December 2024
Great service
11 December 2024
Adriana was very personable and helpful, a very good service.
10 December 2024
All staff polite, welcoming and attentive
10 December 2024
Excellent service
09 December 2024
Failure to diagnose and you still charged us
09 December 2024
Satisfied overall but always room for improvement. For example the short video provided is often not very clear and difficult to grasp what is being said. Either because of external noise or the camera moving too fast to actually see.
09 December 2024
Car was damaged during its time under your care at the garage. This was highlighted to us and it will be repaired by you but to date we have had no further updates
09 December 2024
Was OK, but having to download my MOT certificate is a pain as the document expired before I could download it.
09 December 2024
All very good
09 December 2024
Excellent service when I was there
08 December 2024
Only thing I was dissatisfied with was the team who deal with service plans. They never called me to discuss having a service plan with them, which I was really dissatisfied with!!
07 December 2024
Hayley was amazing and helped redeem your reputation following the insistence by your booking service that the vehicle be at your dealership by 8 30am.
07 December 2024
Professional staff
06 December 2024
Service booking have virtually no mechanical knowlege
06 December 2024
I had a bit of an issue with the car after the service, but it was investigated very quickly by the team who did everything they could to sort quickly.
05 December 2024
Friendly, helpful, kept me updated throughout
05 December 2024
Overall service experience on the day was very good.
04 December 2024
Very professional and thorough service by all members of Partridge BMW.
04 December 2024
Good responsive service.
04 December 2024
I think bar 1 thing I failed to mention 10/10 my clock was put at correct time from phoning booking it in being introduced to my service lady she was perfect
03 December 2024
I phoned early to discuss a rattle problem. I was invited to investigate same day. I discussed and demonstrated problem during a drive with an engineer. Had the problem investigated, then investigated further when not fixed, then finally solved.
03 December 2024
Service was good, Jim was excellent... Little disappointed that the tyre pressures check indicators went off within minutes of driving off and that I was still getting alerts about a brake service needing to be done in Nov though
02 December 2024
Good updates from both the SA and the technician
02 December 2024
Whilst driving over tyre warning sensor light came on, which I asked they checked. They said that the tyre pressures were all ok, but if I wanted them to check further it would be £150 - seems very pricey. They didn't reset the tyre warning light.
02 December 2024
Nice friendly staff and well informed service video.
02 December 2024
Well organised and well informed
02 December 2024
Sarah was very helpful, courteous and professional. I am very happy with the service received.
02 December 2024
Staff very knowledgeable and understanding
02 December 2024
Very happy - no issues
02 December 2024
Everything went as I expected, my vehicle was even washed for me which was a bonus as I had not been able to risk washing it, post surgery.
01 December 2024
All went according to plan and Jenny was very proactive
01 December 2024
The work required has been completed for the agreed price, which matches non bmw garages.
01 December 2024
I can't recommend Partridge too highly
01 December 2024
Car returned, both repair and cleaning completed to a high standard
30 November 2024
Your colleague sent me incorrect follow up email after the service. His contact number in that email was incorrect so i had to call back via reception. Service technician did not reset service schedule so my app is now showing overdue service
30 November 2024
I felt that i had the time to explain the issue in question and I was well leasont to.
30 November 2024
Everything on time
30 November 2024
All work completed when promised. Car cleaned afterwards, polite and respectful staff. Work done to high standard
30 November 2024
Problem was resolved.
30 November 2024
Service was very good . Car fix nicely , cleaned ..
29 November 2024
Car recovered following breakdown to Partridges. They kept me informed about the receipt of car, progress of work and what it would cost. Came back spotless.
29 November 2024
Hayley was very courteous and kept me informed throughout the day.
29 November 2024
I really love going there and the guys are always helpful.
28 November 2024
Really happy every time I come to BMW. Staff are friendly and the whole experience has been stress free. I really like the BMW app and options for booking in.
28 November 2024
The service work was carried out within the timescale given, including an outstanding recall, as the parts had just become available. I was kept informed of progress and the car was ready for collection when promised.
27 November 2024
Appointment and work splendid
27 November 2024
recall was done on time and car given very good clean
27 November 2024
Did a good job on my service requirements keeping me informed as I waited.
27 November 2024
The service from the technical side and customer facing staff was the best i have experienced from any BMW dealer.
27 November 2024
Quick and easy
27 November 2024
Service department was very helpful.
27 November 2024
Dan was very helpfull. As always.
27 November 2024
They are very professional
26 November 2024
Good communication throughout the process and service advisors found to be informed in relation to the repairs performed.
26 November 2024
Hayley was super helpful and clearly explained the process and how to access after work docs/video.
26 November 2024
Very friendly
26 November 2024
Potential problem was picked up by the service team. Problem was swiftly resolved.
26 November 2024
went smoothly
26 November 2024
Good service and value
26 November 2024
Very pleased and will be returning soon
25 November 2024
Made feel welcome as soon as you entered reception very relaxed atmosphere which is nice
25 November 2024
Efficient. Good service
25 November 2024
I have given 5 stars based on this visit only. The recall was done in good time , they washed the car which was appreciated , and a special mention for Hayley in service who kept me informed all the way through.
25 November 2024
Hayley went that extra mile & helped me arrange a courtesy car
25 November 2024
The dealership were excellent at providing me with a courtesy car for the day - essential as some way from station and my home. My service rep Hayley was really good at explaining what was going on and handing back the car carefully.
25 November 2024
Friendly receptionists. Had problems with brakes. Centre got car back in to try and fix problem. Service team have been very helpful.
25 November 2024
Everything dealt with promptly
25 November 2024
After using another local BMW garage recently I will be continuing to go back to Partridge now even though it's further.
25 November 2024
I was kept up to date with my car's service and was pleasantly surprised with a lower bill. Also the car had been detailed making it look as good as new??
25 November 2024
Experience was good apart from they did not tell me I needed my driving licence when collecting a courtesy car.
25 November 2024
Team are very kind, and proactive. with on time update on the service progress.
24 November 2024
Good experience on arrival and collection despite being dealt with by several (friendly) people.
24 November 2024
Found it hard to get hold of the person in charge of my account.
24 November 2024
It is very efficient but at the end of the day in these difficult times slightly over priced for simple tasks
24 November 2024
Would of given a 5 star if my problem was resolved or a call given back
24 November 2024
Outstanding service, only suggested improvement is to reconnect the dash cam on completion of sery
24 November 2024
The only thing that let down the overall score was the condition of the courtesy car which was serverly overdue for its service.
24 November 2024
The customer service was excellent. The two staff members at the reception desk were helpful. The service customer adviser (Adrianna) was professional and provided clear information on the work undertaken and the next steps.
24 November 2024
I asked for the battery to be checked and to make sure it was the correct one, this hasn't been relayed back, also I had a lot of fault codes, I'm not sure if they had been reset or if was unable to reset
23 November 2024
Friendly, efficient and prompt
23 November 2024
The service I received was excellent.
23 November 2024
Lovely friendly welcoming staff could not do enough for us. Good communication all through the day.
23 November 2024
Compared to other experiences I've had there's been a noticeable improvement in service and customer care and attention
23 November 2024
No criticisms to report
22 November 2024
Kept me updated and informed throughout
22 November 2024
Communication was great - service a little slow due to authorisation issues with lease company and I I'm not fully sure the tyre replacement was done right as I'm loosing pressure still
21 November 2024
Kept me informed throughout process
21 November 2024
Pleased with service experience, staff friendly and helpful
21 November 2024
It was top notch and totally free and the car was cleaned, to boot. How could I give anything else?
21 November 2024
I left two messages for the service advisor Jenny Merino to phone me to discuss my visit following the voicemail message she left me. She never called me and therefore I have never had the oppportunity to discuss my service visit with her.
21 November 2024
They did what they could to resolve the problem in house and kept me informed throughout but in the end the solution had to come from BMW. Partridge were informative, helpful, polite and responsive during the whole process.
21 November 2024
It took you 4 days to carry out this repair, and the first time you returned the car the problem had not been fixed though your engineer thought he had fixed it. In the end it cost £1200 just to repair/replace a door latch.
20 November 2024
They did what they said they'd do in a suprisingly quick time.
20 November 2024
Good service all the work I've had done to date has been good .
20 November 2024
Prompt service. Kept me informed.
20 November 2024
I purchased alloy insurance from BMW. When I tried to claim it hadnt been set up. BMW offered to fix my alloy, valet my car and fuel it. When I dropped of car on the agrred date it hadnt been booked in and no one was expecting it. Problems went on..
20 November 2024
You kept me notified of what was going on with my car and felt fully informed Jenny was really helpful and it was good to know I had a named person who was looking after me and my car
19 November 2024
Friendly service
19 November 2024
Adrianna was excellent. She was incredibly helpful when it turned out I needed to leave my car in for a bit longer. Friendly, informative, helpful and reliable service
19 November 2024
ouihn
19 November 2024
Facilities, staff and quality of service are all excellent
19 November 2024
5*. Easily. Friendly, hospitable, professional and helpful throughout.
19 November 2024
Both service and sales very helpful and gave a pleasant experience
19 November 2024
Constant communication to inform me of the current status of my vehicle
19 November 2024
Great customer service from Adriana who managed my appointment. She was very clear with everything and very professional!
19 November 2024
Very satisfied. The staff were all friendly and competent.
19 November 2024
Mike looked at the car and was highly knowledgeable (540i)
19 November 2024
They answer the phone!! My normal dealership - Marshall in salisbury - have a
18 November 2024
A great service with good feedback on my car with a competitive quote work carried out quickly by excellent engineers thanks very much
18 November 2024
Excellent service
18 November 2024
Work done car cleaned what more can I ask for
18 November 2024
The problem should of been seen earlier
18 November 2024
Dealership were very friendly and efficient and kept me informed as to what was happening. Had service and MOT and afterwards they cleaned my car to a superb standard which was very appreciated.
18 November 2024
Good apart from unable to to resolve outstanding issues remaining on BMW App associated with service
18 November 2024
Whenever i have a recall as part of an appointment it always `runs over to the next day.
18 November 2024
The vehicle returned for the 3rd time to resolve a "SOS system failure" issue. It then turned out that a part needed was unavailable, so the vehicle will need to return for a 4th visit.
18 November 2024
A delightful experience and very fair prices
18 November 2024
Lack of communication. See above.
18 November 2024
Easy booking, service and delivery
18 November 2024
Apart from the price, can't fault the effectiveness.
17 November 2024
Easy going. This time.
17 November 2024
Overall excellent experience. Hats off to Sara, many thanks.
17 November 2024
I was well looked after; the work on the vehicle was completed on time and the details were explained and I always appreciate the video review.
17 November 2024
I Trust Them.
17 November 2024
Everything completed on time and staff very friendly and knowledgable
17 November 2024
All went well with no problems
16 November 2024
The car health check video was very helpful
16 November 2024
Made to feel very welcome.
16 November 2024
Very good service
16 November 2024
Delays that were not fully explained all the time, couldn't understand the talking in the video I was sent, date of car being returned was delayed due to unforeseen circumstances cause by bmw, my car was NOT cleaned inside as promised. Dan was great!
15 November 2024
It was only a brake fluid change, nothing to go wrong, however the complementary clean was most excellent, Also my service adviser Adriana had everything covered especially the collection time which needed to compliment public transport
15 November 2024
Car in for a airbag recall so a small repair but unable to supply courtesy car My wife's car was also having airbag replaced an hour before mine so we had sit and wait Free tea and coffee helped us through the hours
15 November 2024
Efficient well organised service
15 November 2024
Task was completed as promised
14 November 2024
Excellent professional, organised and friendly customer service.
14 November 2024
Adrianna Sabotinova was a pleasure to deal with! A true credit to your team.
14 November 2024
Friendly staff, efficient booking process. Attentive.
14 November 2024
Could not find any fault with the service
14 November 2024
Very happy with the whole experience
14 November 2024
Friendly staff, work done to agreed time
14 November 2024
From booking in for servicing to receiving the car back, the whole experience has been courteous and stress free. Happy to answer my questions and checked in with me whilst I waited for the service to be completed.
13 November 2024
Prompt reply to me
13 November 2024
All the team were very friendly and got my issues resolved with no hiccups!
13 November 2024
Car was kept for an extra day but apart from that service was great
13 November 2024
Information was available at all times
13 November 2024
Excellent customer service from start to finish.
12 November 2024
Very irresponsible staff
12 November 2024
Everything was great (apart from the coffee, it was awful!). Also, they forgot to wash my car but they agreed to do it while I waited which was good.
11 November 2024
Adrianna was very helpful. I was happy with the smooth handover and the video recording of my Car check up. I feel the customer service were keen to help this time compared to previous experience and I have been to the centre many times before.
11 November 2024
Kept me informed at all times gave me a competitive quote for work that would be required shortly and carried out the work professionally and quickly many thanks
11 November 2024
Very straightforward to book car in for service. Excellent customer care in service department with nothing that was too much trouble
11 November 2024
Hayley Stansfield Was very good and helpful but there is a problem in the garage itself
11 November 2024
I was very satisfied with the work carried out.
10 November 2024
Kept updated at all times
10 November 2024
Did exactly what was required, on time, with a smile
09 November 2024
Overall quick and efficient service with a smile
07 November 2024
Hayley was very helpful and friendly, well done to her!
07 November 2024
there always on the ball
07 November 2024
Excellent service especially by David service manager .
07 November 2024
Super helpful from start to finish, especially Haley's customer support and the video Very pleased :-)
07 November 2024
Easy to book. Vehicle health check is great. And complementary valet much appreciated. Service throughout excellent.
07 November 2024
Hayley was brilliant ??
06 November 2024
Great service, easy hand over, good communication throughout. Even managed to arrange a courtesy car at the last minute for me.
06 November 2024
I like the way the service is recorded and sent to the customer.
06 November 2024
Because you replaced the key battery in my car key and charged me when it had been replaced the day before.
06 November 2024
Very efficient communication in a timely manner
06 November 2024
Good facilities while waiting, kept informed throughout, friendly team
05 November 2024
Thorough and felt well looked after
05 November 2024
I couldn't fault the service in any way
05 November 2024
Service department is still trying to grab more money . Dishonesty
05 November 2024
Service was done well and in a timely manner
05 November 2024
all staff members I interacted with were very helpful and polite. The video summary on the vehicle inspection was excellent.
04 November 2024
Kept me informed and updated. Frustrations due to delays with parts were shared and they pushed as much as they could and escalated appropriately.
04 November 2024
Work carried out quickly and efficiently. All staff were courteous and made me feel welcome. The complementary vehicle health check and valet is very nice.
04 November 2024
The courtesy call, online check in & service plus valet, to the final hand over of keys, it was all perfect
04 November 2024
No issues
04 November 2024
I was extremely satisfied with my service experience at Partridge of Hampshire Ltd. The staff was welcoming, communication was clear, and my car was returned in pristine condition. Their professionalism and expertise made for a positive experience!
04 November 2024
Video prepared by the mechanic for visual health check and explaining what work is required. Work carried out quickly. Good communication form service team.
03 November 2024
I liked the the video service description and the repair details.
03 November 2024
My only criticism is that I wasn't advised that the air conditioning service wasn't included in the vehicle service pack. The lady that served me was very polite and helpful so only a minor learning point.
03 November 2024
My car was in for its MOT and I was kept up to date by Mikaela throughout and it was clean and ready to collect at the planned time.
03 November 2024
Hayley was great, and everything was dealt with as it should be. Thank you.
02 November 2024
What I would expect ?
01 November 2024
There was no explaination as to the work done, just a referal to your app.
01 November 2024
Satisfied customer
31 October 2024
I feel confident that the service was well done, and am pleased that an outstanding issue will be addressed.
31 October 2024
The work to my car was carried out as promised and on time
31 October 2024
Adriana was brilliant through the service and warranty work on my vehicle, keeping me informed at regular intervals.
31 October 2024
The customer focus was the main part and it was excellant in every way.
31 October 2024
Easy transaction.
31 October 2024
Five stars says it all
31 October 2024
Good customer service, but doesn't justify the price ..
31 October 2024
Excellent service
31 October 2024
First class service staff very helpful enjoyed free wash and clean staff and
30 October 2024
The fact that my tyre was damaged, and then they tried to over charge me for a tyre has really put me off BMW. This is not the first time my car has been damaged by this dealership either
30 October 2024
Didn't call when job was completed
30 October 2024
No comment but nice my car clean
30 October 2024
I would say though that the agent who booked me said the car would be in for 2 hours - it was only on arrival Adrianna advised it's actually a day booking!!! She managed to speak to the workshop and they expedited the session so it was done
30 October 2024
Promt service
30 October 2024
Friendly and efficient experience
30 October 2024
Really helpful staff who were polite and knew their job.
29 October 2024
For reasons stated above
29 October 2024
Amazing customer experience, always a pleasure to deal with unlike the previous dealership I used, a real breath of fresh air and long may it continue.
29 October 2024
Having worked for BMW myself I am very pleased with the service.
29 October 2024
Very polite and helpful staff.
28 October 2024
I have always been satisfied with the service from partridge jenny kept me informed throughout the day of my car and when it should be ready for collection
28 October 2024
I'm somewhat dissatisfied because after the recall service, my car's ambient lighting stopped working. Communication was slow, and it took multiple follow-ups to get a response. I expected more proactive support from a premium brand like BMW.
28 October 2024
Very knowledgeable staff, I was looked after by a young man called CJ. He was professional and very easy to talk, will be returning in the future.
26 October 2024
Fantastic service with friendly and helpful personnel
26 October 2024
So satisfied, they are the best
25 October 2024
A great business
25 October 2024
Communication and friendliness of staff.
25 October 2024
Usually I receive a video from bmw this time haven't
25 October 2024
Simply couldnt fault anything
24 October 2024
Despite me calling to try and resolve my issue the next day, I was offered no support, help or resolution. Nor did u receive a contact email for escalation and despite emailing twice since I still awaiting a response- awful service!Will not use again
24 October 2024
All good, however when I went to collect my vehicles out of hours I had to wait 30 minutes for the security guard to come out..
24 October 2024
MOT and service handled as required. Particularly like the video assessment of vehicle.
24 October 2024
Easy pre check in and car ready earlier than expected.
24 October 2024
Excellent service so far, friendly staffs, delivered on time
24 October 2024
Some delay in feeding back the inspection video, but no issues raised so not of any importance on this occasion. Otherwise all good.
24 October 2024
You have serviced my car for the last 2 years and do a great day and keep me informed of what is happening
24 October 2024
Job completed as expected
23 October 2024
I had been informed how long the recall repair would take and the actual work was completed in less time. In addition I was updated on progress during the recall. Faultless service.
23 October 2024
Have been a customer for over 17 years, and the seevice team have always looked after me very well.
23 October 2024
Very good MOT experience and fitting new rear brake pads, however I do have a plastic cover which has been left in the drivers side foot well and not re-fitted and I can't see where it has come from?
23 October 2024
Car was in for a Recall and the courtesy Car Wash was fabulous as the tyres were super shiny in appearance afterwards
22 October 2024
Partridge were helpful and courteous as usual and this time returned the car to my house as collection not easy with only one driver (see above). .
22 October 2024
Everything completed ahead of schedule and even with a last minute addition needed (new bulb).
22 October 2024
Excellent service and communication from Adrianna sabotinova
22 October 2024
Just need to respond to customer emails and phone calls asap.
22 October 2024
Vehicle problem sorted, no further issues.
22 October 2024
prompt service for a critical matter
22 October 2024
Quality vehicle with the best customer focused service I've experienced.
22 October 2024
2nd time using Partridge BMW and like the first there's a named assistant to be looked after. Kept up to date and informed regularly and ensure high quality
22 October 2024
Not five as labour costs are too much
21 October 2024
Thanks to the BMW App and Partridge of Hampshire, they called me to arrange the service as I kept forgetting to call them!
21 October 2024
Hayley who looked after me was so helpful and was excellent in communication and speed of response very efficient and freindly. Please see comments above regarding the overall experience.
21 October 2024
Very good and helpful
21 October 2024
The paperwork received was very detailed and left me reassured that the car is in good condition and safe to transport my small grandchildren.
21 October 2024
Great staff & service.
20 October 2024
Work completed as required.
20 October 2024
Charged an investigation fee to determine that i needed a new 12v battery, which i already knew i needed. Replacing the battery would have cured all the spurious warnings that were showing.
20 October 2024
They are pleasant but not especially helpful
20 October 2024
Very good
20 October 2024
Just two days after the repairs done, the engine oil warning comes asking to top up, and it clearly shows that basic checks have not been done properly.
20 October 2024
You done,what you had to do
20 October 2024
Car was in for one day, competed in a timely manner and cleaned nicely
20 October 2024
I'm truly grateful to Dan and his team for their expertise, care and attention to details. My sincere thanks to the entire for their courtesies, honesty and promptness. I truly appreciate them all.
20 October 2024
Met my expectations
20 October 2024
Excellent staff and team at Partridge Chandlers Ford.
20 October 2024
Super simple and Sarah kept me updated on progress
20 October 2024
Service started on time and was completed within the expected duration. Great coffee and WiFi.
20 October 2024
Great service Very professional and efficient
19 October 2024
10/10
19 October 2024
Easily booked for a recall. Coffee on arrival too!
17 October 2024
All good
16 October 2024
Always great staff
16 October 2024
On this occasion all
16 October 2024
Aside from having to come back to have service computer reset, Sarah was ace, kept me up to date, called me as soon as reported issue, very attentive and helpful getting car back into workshop.
16 October 2024
the communication and upates from Hayley were highly made the experience as smmoth and trouble free as possible
16 October 2024
Very happy with the service kept up dated regularly by Sarah
16 October 2024
quick - polite - good video - up to 6pm collection etc
16 October 2024
Once I finally managed to get the car booked in, the customer service was exceptional. Complimentary car wash is always a nice little touch too
15 October 2024
All worked OK. Notifications for service needs via the car screen and BMW phone-app were relatively . over-complex. However, n arriving with the car and being able to discuss the needs personally all went smoothly.
15 October 2024
Five stars for great service
15 October 2024
Competent and professional team at Partridge.
15 October 2024
10/10
15 October 2024
the team at the desk were good and i like the email reports.
15 October 2024
Took awhile many phone calls to resolve and different people dealing with the issue But came good in the end
15 October 2024
Excellent communication from Hayley S.
15 October 2024
kept me updated with the car progress perfectly
15 October 2024
Service was above and beyond other garages I have used. They offered to clean my car without charge as part of the service, they did a better job than I expected. The whole car looked like they wanted to put it in their showroom.
15 October 2024
Completely satisfied and for the reasons given above.
15 October 2024
Very friendly professional staff who dealt with me with a smile also keeping me informed of the timescale for the recall
15 October 2024
The overall price plus the time arranged to pick the vehicle up along with how well they cleaned the car.
15 October 2024
Fab speedy recall service, professional friendly staff
15 October 2024
Work was completed on time, car was clean and ready to go when I arrived.
15 October 2024
The staff were well mannered and helpful.
14 October 2024
Very helpful and responsive.
13 October 2024
Always do a good job
13 October 2024
I had to bring my car back as the parts had been packaged incorrectly by BMW central parts so the work could not be done at the time booked. This was only found once the work had started.
13 October 2024
Feel Confident in their service
13 October 2024
Slow to respond
13 October 2024
Happy especially with the health check that gives us an overview of the car's well being.It is quite beneficial I should say.
12 October 2024
Attentive, high quality service
12 October 2024
As before, Excellent care and communication throughout.
12 October 2024
Easy booking & check in
12 October 2024
All staff were pleasant and efficient and kept me informed of progress.
10 October 2024
Was told from the beginning what needed to be done and costing
10 October 2024
Excellent service from Dan Meader and the guys at Partridge.
09 October 2024
Superb service from Partridge
09 October 2024
would have been 5* but dealer forgot to update I drive settings and had to return
09 October 2024
Friendly Staff and great service, as always!
09 October 2024
I was treated very well and I like your coffee
09 October 2024
Staff superb
08 October 2024
A tyre was replaced. I suggest doing all the tyre pressures for safety is good practice. My pressure warning light has been on in the past but technicians haven't thought to pump up. Very poor.
08 October 2024
Service desk person made me feel awkward and embarrassed that I questioned the higher cost after I was told I would pay the lower cost for the work.
08 October 2024
Car was ready to collect as promised and staff very helpful
08 October 2024
Job completed quickly and car nicely cleaned
08 October 2024
Only strange thing was, I waited while the brake fluid was changed and I could see in the myBMW app that the car was locked and parked across the road for almost an hour before they told me it was finished? I felt that was a wasted an hour!
08 October 2024
Efficient and easy to deal with
06 October 2024
The boot cover on my car suddenly releases whilst driving. I asked the service centre to confirm the operation of the boot cover arms. I have not yet received confirmation that the boot cover arms works as expected.
04 October 2024
The battery was replaced and the car returned. Also the recall on the car was attended to.
03 October 2024
Job done inside the 2 hour waiting time and no efforts to upsell.
03 October 2024
Very professional
01 October 2024
Dan Meader recovered situation, good guy and understood my needs.
30 September 2024
Good communication. Loan car provided, particularly useful since I live somewhere distance from a BMW agency. Free cleaning a small bonus. Advice on vehicle condition appreciated.
30 September 2024
Job was completed on time, I had a waiting appointment, and was even washed.
30 September 2024
The team at Partridge were very professional and I will be back. I wanted an unscheduled service for my m340i and they have provided me with BMW's recommendations and ensured I'm certain I want to proceed before charging me. It was appreciated!
30 September 2024
Professional and curtious team, all aspects explained in detail.
30 September 2024
On time and efficient.
30 September 2024
They took my car for a service, and returned it on time, and at the C agreed price
29 September 2024
Timely, efficient, friendly & organised
29 September 2024
2 stars for getting a product recall done in a day and washing the car. CS rep couldn't advise on whether or not car could/should be driven in the interim. No offer or mention of courtesy car or compensation. Deleted vehicle driver settings? Why?
29 September 2024
I feel completely ripped off, as air conditioner service didn't do any good. Also my car wasn't washed (this was requested when I had checked in the car online). Thankfully there was lovely lady who was returning my car, who got this done
28 September 2024
Mike the mechanic spoke with me at length, explaining what they looked at and we discussed several scenarios.
28 September 2024
People were polite and helpful
26 September 2024
Excellent service and customer care
25 September 2024
Always clear comms
22 September 2024
Completed work as discussed in timeframe set.
21 September 2024
My car was diagnosed and fixed without any issues
20 September 2024
Kept updated and vehicle finished on time.
20 September 2024
Very satisfied all round - staff service etc
13 December 2024
The salesman, Taha @ Partridge Eastleigh branch was extremely knowledgeable and gave great advice. He organised everything around my circumstances and made the experience relaxed and fun.