What is the role?

The successful candidate will be able to demonstrate high energy, drive, passion and outstanding customer service skills. In addition, you must have excellent communication skills and a proven track record in account management and corporate relationships. There will be an occasional requirement for customer visits and the need to support with customer events.

Role responsibilities – including but not limited to:

• To develop key customer relationships maximising the business potential within each account Ensuring excellent customer service

• Developing opportunities with existing accounts by identifying business opportunities and reporting activity

• Building rapport and understanding of customer account requirements in full

• Arranging demonstrator programmes and test drives to fit within the account requirements.

• Offer up to date product advice to leasing company and end user accounts

• Day to day maintenance of various sales order systems ensuring customer SLAs for activity

• Ordering of vehicles on BMW Group systems and ensuring accuracy against customer order

• Maintaining weekly communications and status updates with customers

• Arranging national customer deliveries directly with BMW vehicle distribution centres

• pairing and uploading delivery paperwork within customer service level agreements

• management of any tests within agreed time frames

• Answering incoming corporate phone inquiries whilst maintaining internal SLA ring policy

• Delivering class leading Service Level as part of the National BMW Corporate Certified Programme.

• Attending various events to support customer relationships and product placements.

• Maintaining thorough product knowledge and updating your knowledge through manufacturer Led training.

Who you need to be?

To succeed in this role, you should be an excellent communicator, with effective time management skills and used to working to timed deadlines and targets, able to record and maintain information and records accurately and possess strong problem-solving skills.

Ultimately, you will develop customer relationships, responding effectively to their needs, managing any conflicts.

Ideal experience:

• You will have previous experience working within the Motor Trade, ideally BMW

• You will have a minimum of 5 GCSEs grade C and above, including Maths and English

• You will have corporate experience

• You will have excellent IT and Administration skills, including:-

• Microsoft Office, Excel, PowerPoint, Drive, SA3, IVS

• A knowledge of the Leaselink System

What We Offer:

• Work with Iconic Brands: Join a team as passionate about BMW and MINI as you are!

• Growth-Oriented Culture: We value ambition and support your career development at every step.

• Family-Owned Values: Our close-knit team is inspired by a hands-on leader who leads by example.

• Best in class: We pride ourselves that every department is ranked within the Top 15% in the country.

• Celebrate success: We recognise our successes internally with tailored staff experiences.

Benefits:

• 22 days’ annual holiday plus bank holidays

• Excellent training and career development opportunities

• Employee discount scheme

• Corporate gym rate

• Pension scheme

• Staff parking

Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

Hours:

Monday – Friday from 08:30 – 18:00 (42.5 hours per week).

Next steps:

Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now! Please forward to receiving your CV and cover letter to Recruitment@partridgebmw.co.uk