Service Advisor

Ignite Your Career with Partridge of Hampshire.

Are you ready to take your career to the next level with the largest BMW and MINI retailer in the UK? Where our people are just as important as our customers? Join Partridge of Hampshire, where passion meets precision and our team’s dedication fuels every drive forward!

Who We’re Looking For.

We’re on the hunt for a high-energy, people-focused professional to join our dynamic team in Chandlers Ford. If you thrive on delivering unforgettable customer experiences and are excited to work with a team as enthusiastic about BMW and MINI as you are, this is your opportunity to shine!

Why Partridge of Hampshire?

This isn’t just a job – it’s a chance to be part of a family-owned business that’s redefining the BMW and MINI experience across Hampshire. Led by the inspiring Toby Partridge, whose three decades of dedication to the BMW brand have established us as a regional powerhouse, our team lives and breathes excellence.

LOCATION CHANDLER'S FORD DEPARTMENT Service

What is the role?

We currently have an opportunity within our well-established Service Department for an experienced Service Advisor. The successful candidate will be capable of looking after high volumes of customers, able to build excellent relationships and always give the very highest levels of customer service, creating outstanding customer confidence in the service offered by Partridge of Hampshire by ensuring a professional performance and exceptional commitment to customer care, providing the highest standard of courtesy, integrity and empathy when interacting with customers and members of the public.

Role responsibilities – including but not limited to:

  • Meeting and greeting customers in a friendly and courteous manner throughout the day

  • Liaising with the technical workshop to ascertain the level of work required and to keep track of the vehicles’ progress, ensuring the vehicle is ready at the promised time

  • Updating customers whilst their car is in our workshop and obtaining any necessary authorisations, handing over vehicles after service work and maintaining ongoing relationships with your customers

  • You will also be required to make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service

  • To maximise service sales and profitability by selling core, value added and incremental products

  • To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business

Who you need to be?

  • You must have confident and professional communication skills

  • Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department

  • You will have a passion for customer service, a process orientated approach and be well-presented

  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training

  • Knowledge of Kerridge / Drive / ADP DMS system is preferable

Your experience:

  • You will have a minimum 2 years’ experience in a similar role

What We Offer:

  • Work with Iconic Brands: Join a team as passionate about BMW and MINI as you are!

  • Growth-Oriented Culture: We value ambition and support your career development at every step.

  • Family-Owned Values: Our close-knit team is inspired by a hands-on leader who leads by example.

  • Best in class: We pride ourselves that every department is ranked within the Top 15% in the country.

  • Celebrate success: We recognise our successes internally with tailored staff experiences.

Benefits:

  • 22 days’ annual holiday plus bank holidays

  • Excellent training and career development opportunities

  • Employee discount scheme

  • Corporate gym rate

  • Pension scheme

  • Staff parking

  • Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

Next steps:

Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now!

Please forward to receiving your CV and covering letter to Recruitment@partridgebmw.co.uk